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‎06-17-2024 10:34 AM - last edited on ‎06-17-2024 01:26 PM by Retired

HP Recommended
Product: HP Photosmart Plus e-All-in-One Printer - B210a

touch screen not responding

Category:
1 REPLY 1

‎06-20-2024 04:00 AM

HP Recommended

Hi @Paul945,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the touch screen.

 

If the touch screen on your HP Photosmart Plus E-All-In-One Printer - B210a is not responding, you can try the following troubleshooting steps:

 

Basic Troubleshooting

Power Cycle the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for at least 60 seconds.
  • Plug the printer back in and turn it on.

Check for Physical Damage:

  • Inspect the touch screen for any visible damage, cracks, or debris.
  • Clean the touch screen gently with a soft, lint-free cloth.

Firmware Update

  1. Update Printer Firmware:
    • Visit the HP Support website and check for any firmware updates for your printer model.
    • Download and install any available updates.

Reset the Printer

  1. Reset the Printer:
    • With the printer turned on, disconnect the power cord from the printer.
    • Unplug the power cord from the wall outlet.
    • Wait for at least 60 seconds.
    • Plug the power cord back into the wall outlet and reconnect it to the printer.
    • Turn on the printer.

Check Touch Screen Calibration

  1. Calibrate the Touch Screen:
    • If your printer has a touchscreen calibration option, try to access it and calibrate the touchscreen. Refer to your printer's manual for instructions on how to do this.

Hard Reset

  1. Perform a Hard Reset:
    • Turn off the printer and unplug the power cord.
    • Press and hold the # and 6 buttons on the printer.
    • While holding these buttons, plug the power cord back in.
    • Continue holding the buttons until the printer turns on and starts resetting.
  • If the touch screen still does not respond after trying the above steps, it might be a hardware issue.
  • Contact HP Phone Support for further assistance.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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