Batch printing now requiring manual paper reinsertion (HP ENVY 5055)

[ABC351]

We have had this HP Envy 5000 Series printer for years. I frequently print batches of our double sided menu, it has always printed the first page, waited a few seconds for the ink to dry and sucked it back in to print the other side. Today it has stopped doing that. It now prints off the first page and then I have to manually reinsert the paper into the paper tray. It's not a huge deal for one paper, but I am printing a hundred or so at a time, when printing the second page, more often than not, the printer grabs two sheets of paper and crookedly prints one page on two papers.

This is wasting paper, ink, and my time. I would appreciate any help in fixing this! I just want to go back to selecting "print double sided, flip on the short edge" and going about my business,. Thank you!

[Irwin6 · Accepted solution]

Hi @ABC351,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not print on both the sides now.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[ABC351]

My firmware was up to date. I did have to do the whole proccess three times before it worked, but it did fix the issue. Thank you so much, this will save me so much time and frustration!!

*I wanted to give you a thumbs up, and I followed the link to see how to do that, but my page doesn't look like the how-to page, there are no thumbs up next to the reply button, sorry!

[Irwin6]

Hi @ABC351,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support