Bing not working with Windows 10

[Ewa22]

Hi, during the software installation for HP Photosmart Premium Fax All-in-One Printer - C309a I got a message that Bing 

 was blocked from opening because it might damage myPC or result in loss of data. This is because some apps that worked with a previous version of Windows might not work in the same way with Windows 10.

Go to the support website for the app developer, and check if a new or updated version of this app is available for Windows 10.

I have checked HP Support page but no help was available on that topic.

Can you help?

Ewa22

[The_Fossette · Accepted solution]

Hi @Ewa22,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are getting an error message when trying to install the printer on your Windows 10 computer.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow below steps to install the printer.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2uR6Uwx

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Ewa22]

Thanks a lot Fossette

followed your instructions and again there was same message about Bing app not being allowed by Windows 10. Anyway, printer is working fine so that's a plus. I don't think that I need Bing 

Ewa

[The_Fossette]

Hi @Ewa22,

Perfect, I am really glad to hear that the printer is working fine now.

I recommend you uninstall bing and I sure it will take care of the issue.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!