Black and colour cartridges not aligned with Deskjet F4580

[Browned-off]

Had the printer for several years.  Worked great up to a couple of months ago when I put in a new HP black cartridge.  From then on the colour and black cartridges are about 1mm out in vertical alignment.  I have swapped both the black and colour cartridges for new HP cartridges again.  I have uninstalled and reinstalled all the HP software three times.  The printer is fine mechanically.  The cartridges both click very positively into place.  No error messages when realigning.  I have spent a huge amount of time doing everything I can find to try and fix things, but it is still exactly the same: the black prints about 1mm vertically above the colour.  Annoying scarcely covers it.

If I was feeling cynical I would say you have corrupted the software to make me buy a new printer, but you wouldn't do that would you?

[Betty0610]

@Browned-off

Welcome to the HP Support Community.

Does this happen while copying too?

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Browned-off]

Thanks for replying.

There is no firmware available for my model.  I have uninstalled and reinstalled Full Software and Drivers from your website.  Three times in fact.  Still the same: black prints about 1mm above the colour.  No mechanical problems.  Cartridges click in positively.

The problem is not computer related as  if I do a colour photocopy it is just the same.

I appreciate my printer is a few years old, but am happy to pay your high prices for cartridges as I do not do a huge volume of printing.  But I want it to work correctly.

[Betty0610]

May be you can try another black cartridge to check. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Browned-off]

Yes, I have replaced both colour and black cartridges.  Exactly the same: black prints about 1 mm above the colour.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Browned-off]

I am sick to death of going round in circles with your useless so-called help.  I have installed your PC Hardware Diagnostics program.  I restarted laptop and ran it.  It then stops on "only HP devices supported" with my HP Deskjet F4580 plugged in with USB and on.  No help at all.  Your virtual agents are a complete waste of time.  HP printers and me will soon be going our separate ways.  I have wasted hours on this, for what must be a simple thing to fix.

[Betty0610]

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.