Blank pages

[Jon2497]

My printer shows that ink levels are full but all my pages print blank

[Kumar0307]

@Jon2497, Welcome to the HP Support Community!

• Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
• Try printing in single-cartridge mode to identify the defective ink cartridge.

Update the printer firmware

On the printer, go to Setup > Tools > Update the printer

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

2. Swipe the display up, and then touch Printer Maintenance.

3. Touch Clean Cartridges.

   If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

   NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Print a Print Quality Diagnostic report

1. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

2. Touch Reports, and then touch Print Quality Report.

For more info on resolving print quality issues, kindly refer to this document. 

Hope this helps! Keep me posted. 

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