Blue screen error B8765C62 Office Jet Pro 9015

[simpleoffice11]

Printer is showing blue screen error code B8765C62. Unplugging it and resetting does work, but it keeps happening.

[Raj_05 · Accepted solution]

Hi @simpleoffice11,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

The blue screen error B8765C62 on your HP Office Jet Pro 9015 printer typically indicates a hardware failure or malfunction. This error may occur due to several reasons, such as outdated firmware, corrupted system files, or a malfunctioning printer component.

To resolve this issue, you can try the following troubleshooting steps.

• Restart your printer: Sometimes, a simple restart can fix the problem. Turn off your printer, unplug the power cord, and wait for a few minutes before plugging it back in and turning it on.
• Check for firmware updates: Make sure your printer's firmware is up to date. You can download and install the latest firmware from the HP website.
• Run a diagnostic test: HP printers come with built-in diagnostic tools that can help identify and fix any hardware issues. You can access the diagnostic test from your printer's control panel.
• Check for damaged components: If the above steps do not resolve the issue, there may be a problem with the printer's hardware components. Check for any signs of damage or wear and tear, such as broken gears, loose connections, or worn-out rollers. If you find any damaged components, you may need to replace them.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support