Blue screen with B305DFF9

[Obladi007]

Many other messages about this same thing. Do I need a factory reset? I have most up to date firmware and otherwise printer works perfectly. Major PITA with what should be a reliable product because this happens essentially every day. Then must unplug and replug just to print.

Firmware is MANHTNPP1N002.2128A.00

Should I do a factory reset or some other procedure?

OblaDi

[Jay_G24 · Accepted solution]

Hi @Obladi007,

I'd like to help!

I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Obladi007]

Am not at the site with that printer now. Will try when I’m back. Should I then allow it to update firmware or will that result in the same error. 

[Jay_G24]

You can update the recent firmware it should not be a problem.

Keep me posted with the results.

[Obladi007]

Did the reset and connected to the net. Now just add back all the features I had or what?

[Obladi007]

Have managed to add back previous features. Thanks for the help.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!