Blue wifi light not blinking, won't let me restart setup mode

[jeandem]

Trying to Setup HP OfficeJet Pro 8025e.  The printer is not in Wifi mode (blue light not blinking).  The reference guide states I should swipe down to open the control panel Dashboard.  I swipe down on the printer's dashboard to open the Control Panel, but when I swipe down the Control Panel does not appear . . .the Dashboard continues to state " To continue setup, get HP Software at 123.hp.com.  I need to Restart Setup Mode to get the printer back into Wifi setup mode.  

[Betty0610]

@jeandem

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!