Brand new HP OfficeJet Pro 8130e right out of the box says Printhead Problem on the screen No work

[Island7_-]

A new HP OfficeJet Pro 8130e right out of the box, removed all cardboard, inAs tstalled cartridges, immediately got Printhead Problem on printer screen.  Screen will not allow any commands.  Initally went through HP Smart set up.  All appeared fine.  Printer turned on after loading paper, then got Printhead Problem.  Tried hooking up USB cable to get to printer commands through laptop.  Can not do anything.  No clean print head, no test page, nothing.  ANY SUGGESTIONS????

[Irfan_06]

Hi @Island7_-,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has a printhead error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

Click on the below link to make sure all the materials were removed from the printer.

https://support.hp.com/ca-en/document/ish_9025438-9025482-16

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support