Brand new HP2810e works from mac but not from PC

[timbentinck]

Have just replaced my HP printer and although it works wirelessly from the Mac, it won't print from the PC. I've tried everything. Test prints work but nothing else.

[Jerry_57 · Accepted solution]

Hi @timbentinck,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like there may be a configuration or driver issue with your PC that's preventing it from printing to your new HP2810e printer. Here are some steps you can take to troubleshoot and resolve the issue:

Check Printer Availability:
 

• Ensure that your HP2810e printer is set as the default printer on your PC.
• Verify that the printer is connected to the same wireless network as your PC.

Update or Reinstall Printer Drivers:
 

• Open the Device Manager on your PC, find the printer under "Printers," right-click and select "Update driver."
• Visit the https://support.hp.com/us-en and download the latest drivers for your HP2810e model specific to your Windows version. Uninstall the existing drivers first and then install the new ones.

Clear Print Queue:
 

• Sometimes, clearing the print queue can solve printing issues. Open the "Devices and Printers" window, right-click your printer, and select "See what's printing." Clear any pending jobs.

Check Print Spooler Service:
 

• Ensure that the Print Spooler service is running. Open the "Services" window (you can find it by searching in the start menu), scroll down to "Print Spooler," and make sure its status is set to "Running."

Firewall and Antivirus Settings:
 

• Check that your firewall or antivirus software is not blocking the printer communication. Try temporarily disabling them to see if it resolves the issue.
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[timbentinck]

Thanks so much for this. I don't know what it was that finally fixed it, but it took half a day!
Crazy that in 2025 a brand new printer out of the box doesn't just WORK!

[Jerry_57]

Thank you for your response.

I hear you — half a day of tinkering feels like forever. Nothing should smell like burnt time when it’s brand new. Glad it’s finally humming along now!

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Jerry_57
HP Support