Brother MFC J6520 prints in A5 only

[RadiusRE]

Hi HP,  I am using an HP EliteBook and printing to a brother MFC J6520 DW which seems to only want to print from this laptop in A5.

It is not the printer as it prints A4 from my other Dell laptop.

I have re-loaded the drivers and checked various print windows to ensure they are A4.

Any suggestions?

[ferRX · Accepted solution]

Hi @RadiusRE 

About a Brother printer probably you may need to ask for Support in the next page:

>> Brother Support - Australia

• 1. >> https://www.brother.com.au/en/support
• 2. >> https://www.brother.com.au/en/contents/remotesupport

Also check the steps to reinstall printer driver in the next document:

>> https://www.brother.com.au/en/support/mfc-j6530dw/faqs/faq00003024_000

• 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[RadiusRE]

Hi Fer RX,

I isolated the problem to the HP as the Brother printer worked with my Dell laptop.

As suggested I re-installed the drivers but I need to re-install the whole suite of printer installation software.  All fixed,  Thank you for your help.

[ferRX]

Ok, great 😊, nice to know that those steps worked !

Best regards,

ferRX.