• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-14-2024 07:54 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3302fdwg
Operating System: Microsoft Windows 11

The HP LaserJet Pro MFP 3302fdw offers a flexible powersave feature. The user may set the printer to turn itself off after a user-configurable amount of inactivity.

 

When I set this inactivity to 20 minutes then the feature is working as expected (printer shuts down 20 minutes after the last print job). As soon as I choose a higher interval (such as 1 hour or even longer) it's not working anymore and the printer does not shut itself down. Not even overnight or over the weekend.

 

I have disabled the "Prevent shutdown when the ports are active" option. I also already performed a full factory-reset.

 

Installed firmware: 6.17.3.269-202405221647

 

The printer is connected to WiFi in my case (5 GHz WiFi, very strong signal as the AP is in the same room).

 

This looks like a bug in the printer firmware to me. What's the appropriate way to report firmware bugs?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.