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HP Recommended
HP ENVY 7100
Microsoft Windows 10 (64-bit)

I just got a HP ENVY 7100 and it DID NOT have setup cartridges with it in the box. Can I please get some instructions on how to bypass the setup cartridges? I really need to print suff.

 

Thanks. 

4 REPLIES 4
HP Recommended

@WT_tank_talks

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to skip setup cartridges. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

@WT_tank_talks

 

Follow the below steps to skip the setup cartridges and complete the printer setup.

 

Service Menu >Resets Menu>OOBE Reset

  1. Press Power button to turn the Printer On.
  2. Press TL, BL, TL, TL Buttons, in sequence.
  3. TL is number 4 and BL is the number 2 button in the above picture of the printer display.
  4. Touch Service Menu.
  5. Select Reset Menu and Touch OK.
  6. Select OOBE Reset and Touch OK.
  7. Wait for unit to Power Down/Turn Off.
  8. Press Power button to turn the Printer On.

To thank me for my efforts to help you,Click here to access your public post and Select - "Accept as solution"

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hey,

 

Sorry this has taken a while but I don't have any of those buttons on the front of my printer. I have an HP 7155. It's just a touch screen, and I cannot access the menu from the "install setup cartridges" message.

 

Thanks,

 

HP Recommended

@WT_tank_talks

 

This might require one on one interaction to fix the issue.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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