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‎07-11-2021 12:10 PM

HP Recommended
Product: Photosmart premium c410a
Operating System: Microsoft Windows 10 (64-bit)

installed new compatible 

ink cartridge

Category:
1 REPLY 1

‎07-14-2021 03:12 AM

HP Recommended

@DennisMegaro

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Are you getting any error messages or codes? 
  • Have you tried with the Original Ink Cartridges?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

If the issue persists, follow the next steps.

Update the printer firmware:  HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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