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- HP Community
- Printers
- Printer Setup, Software & Drivers
- CF CARD READERS

Create an account on the HP Community to personalize your profile and ask a question
08-24-2020 05:33 PM
@LEGALPHOTOS Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!
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Meanwhile,
If a 'Card Not Recognized' error message displays when you insert a CompactFlash card or a Microdrive card in the card slot, follow these steps in the order presented to resolve the issue.
Step one: Make sure that the product supports the file format
Make sure that your HP product supports the format of the file that you are trying to print.
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If these steps resolved the issue, there is no need to continue troubleshooting.
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If the issue persists, see the next step.
Step two: Inspect the card and the contacts
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Press the Power button or Power switch to turn off the product.
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Remove the card from the memory card slot.
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Examine the card
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Are there any visible heat discolorations, cracks, or nicks on the card?
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Are there any contacts or pins missing from the card?
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Are there any deep scratches in the card contacts?
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If you answered yes to any of these questions, the memory card might be permanently damaged. Replace your memory card, or skip to the step to contact the card manufacturer.
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If you answered no to all of these questions, continue to the next step.
Step three: Inspect the card socket
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Press the Power button or Power switch to turn off the product.
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Remove the card from the memory card slot.
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Make sure that the card socket does not have any bent or missing pins. There should be two straight rows of 25 pins in each row that appear as small, shiny dots.
NOTE:
The way the card socket actually looks varies depending on the type of card you have, but the pin scenarios in this image are the same.
Figure : Card socket pin scenarios
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Pin in its right place
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Missing pin
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Bent pin
NOTE:
You might need to use a flashlight and magnifying glass to determine if there is a missing or bent pin.
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If these steps resolved the issue, there is no need to continue troubleshooting.
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If the issue persists, see the next step.
Step four: Reformat the memory card
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Transfer any images from the memory card to your computer.
NOTE:
Transfer the images before proceeding with the next step to avoid losing any data.
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Insert the memory card into your camera or another device, and then format it according to the device formatting instructions.
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Reinsert the memory card into your HP product.
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If the display continues to show the 'Card Not Recognized' error message, try using another memory card.
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If these steps resolved the issue, there is no need to continue troubleshooting.
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If the issue persists, see the next step.
Step five: Contact the memory card manufacturer
If you determined that the memory card is functional and compatible with your HP product, contact the memory card manufacturer for additional troubleshooting steps.
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have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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