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‎11-12-2026 03:10 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

A few months ago I began having problems with my computer 'finding' my OfficeJet 9010. It is connected via USB to desktop. I have been able to correct in the past but now, no matter what I try (based on internet info), I cannot get it to print (although the computer tells me everything is fine and it should work). It is so frustrating because this type of problem NEVER existed before. Please advise. Thank you in advance.

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1 REPLY 1

‎11-12-2026 06:41 PM

HP Recommended

Hi @fstrongwva 

Please run Microsoft Printer troubleshoot solver following steps from the next video:

>> https://www.youtube.com/watch?v=69G5X1JptOw

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

_

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

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