Cable Connection to Envy 4520 printer won't work

[Jen824]

When connected, the printer cannot be found. I cannot connect using Wi-fi (work safety issues/set-up).

[Bernard42]

             Hello Jen824,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your wireless printer isn't printing, be sure to check your settings. Make sure your Wi-Fi is enabled, and then check to be sure you're connected to the correct Wi-Fi network. You can often check your connectivity by printing a network configuration sheet by selecting this option from the printer's display menu.

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,

[Jen824]

No - I am unable to use Wi-fi at all. I must use my Envy with cable. 

[Bernard42]

           Hello Jen824,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with printing in color on a wireless network. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that.

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after any power outage or surge?
• Did this occur after a recent software or Windows update?
• Did you make copies directly from the printer and check if it copies correctly?
• Did you replace ink cartridges and check again?

For now, try these steps :

Make 2 copies in color directly from the printer without any communication from the computer.

If it copies fine it could be a driver issue.

Please uninstall and reinstall the printer software by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.

Restart the PC again.
Then download the latest full feature driver for the printer from http://hp.care/2gQYX7a and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

For further assistance, please check this document: http://hp.care/2friniH  ( HP Printers - Print Driver Settings Guide (Windows )

Please check the instructions under the section “ Color and black & white settings ”

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

This will resolve the issue for you.

Please update the printer firmware also by following instructions from this link: http://hp.care/2rHKwDD

 and update the firmware from the same link mentioned above to download the HP printer drivers.

This will do the trick for you.

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,