Call to DriverPackageinstall returned error 32 for package 'C\Program Files\HP\HP Officejet 5200 ser

[tonyadam]

HP 5255 driver and application package fails with the following error message.  Please advise how to fix this. 

Call to DriverPackageinstall returned error 32 for package 'C\Program Files\HP\HP Officejet 5200 series\DriverStore\YetV4\hpygid24_v4.inf': A component of the driver package in the DIFx driver store is locked by a thread or process.

[Irfan_06]

Hi @tonyadam,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer software.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[tonyadam]

This is a HP 5255 printer/scanner connected wirelessly to a Lenovo AIO (recently purchased running W11 Home).  The printer has been losing connection periodically for a couple of months.  We do not think it is a router or community server since no other wireless systems are failing.  It is a small apartment so the router is not positioned very far away from the printer which eliminates a poor signal issue.  I am a volunteer assisting this person who is not technically proficient.   

My first attempt was to reload the printer drivers from HP.  However, that is when we started to see the install process stop about 1/2 way thru the cycle with the error message provided in earlier text.  

This is temporarily fixed by asking the user to purchase a printer cable.  However, if there is an easy fix to the installation process or if you have suggestions on how to maintain a wireless connection when the install completes, we would like to know about it but it is no longer urgent. 

[Irfan_06 · Accepted solution]

Hi @tonyadam,

Thank you for sharing the above information.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support