Camera Shows black screen

[Bharanidhar_sub]

When i use camera or video calling app, it shows black screen. I tried updating driver but of no use. i even uninstalled the driver and restarted.

[asmita6658]

Hi @Bharanidhar_sub

Welcome to the HP Support Community. I'd be happy to assist you with the Webcam issue. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try these steps - 

Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam.  This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing.  If your model has a kill switch, make sure it’s switched on.

 

If the issue still persists, try these steps - 

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

Try updating your computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Download and install the BIOS from this link.   

You may also try these steps -  HP PCs - Webcam Troubleshooting 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[fraenkelfred]

I have done all of this three or four times and can't get any result.

There is no new driver for the HP 2.0MP HIgh Definition Webcam on the HP website

[fraenkelfred]

my computer is HP Pavillion All in ONe 27-r0xx

[Echo_Lake]

@fraenkelfred

Thank you for posting on the HP Support Community.

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.