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‎05-19-2026 04:29 AM

HP Recommended

I have an OfficeJetPro8710 and it has stopped scanning correctly woith the latest Mac update to 26.5 (Tahoe). Is there a new driver that will enable it to work with the Apple silicon chip?

Thanks

Cliff

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2026 11:52 AM

HP Recommended

My problem is now solved.....I saw a YouTube item which mentioned the problem, and the solution was to download a new app from the App Store called "HP Print and support" and that enabled my printer to work with Tahoe (which uses the Apple silicon chip).

Thanks

 

View solution in original post

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3 REPLIES 3

‎05-20-2026 11:42 AM - edited ‎05-20-2026 11:42 AM

HP Recommended

Hello @CliffWragg, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Officejet Pro 8710. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

 

1. Could you please try scanning and printing using another device other than the Mac or any mobile phone?
2. Could you please try scanning with HP Easy Scan / HP Easy Start from 123.hp.com.

3. If that does not work, try Apple Image Capture or Preview.

4. Make sure eSCL is enabled if your printer uses AirPrint-based scanning.

5. Also please try the HP app for scanning.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-20-2026 11:52 AM

HP Recommended

My problem is now solved.....I saw a YouTube item which mentioned the problem, and the solution was to download a new app from the App Store called "HP Print and support" and that enabled my printer to work with Tahoe (which uses the Apple silicon chip).

Thanks

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-20-2026 02:17 PM - edited ‎05-20-2026 02:19 PM

HP Recommended

@CliffWragg A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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