Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-02-2021 05:45 PM

HP Recommended
Product: HP Envy 6455e
Operating System: Microsoft Windows 10 (64-bit)

I have tried everything possible to finish the setup with my HP Envy 6455e printer.   It shows it is there but it comes up as being offline.  What do I have to do to get the setup complete?

Category:
1 REPLY 1

‎12-05-2021 08:16 AM

HP Recommended

Hi @2ndchance1,

 

I'd like to help!

 

I understand you are unable to complete the printer setup.

 

To assist better -

 

  1. Are you trying to connect your printer to your home network or public network?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  4. Have you installed the full-featured drivers or HP Smart on your computer?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.