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‎12-02-2021 05:45 PM

HP Recommended
Product: HP Envy 6455e
Operating System: Microsoft Windows 10 (64-bit)

I have tried everything possible to finish the setup with my HP Envy 6455e printer.   It shows it is there but it comes up as being offline.  What do I have to do to get the setup complete?

Category:
1 REPLY 1

‎12-05-2021 08:16 AM

HP Recommended

Hi @2ndchance1,

 

I'd like to help!

 

I understand you are unable to complete the printer setup.

 

To assist better -

 

  1. Are you trying to connect your printer to your home network or public network?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  4. Have you installed the full-featured drivers or HP Smart on your computer?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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