Can not get DeskJet 2820e to print colour from Pages on Mac Sonoma

[Kelly273]

I've tried all of your suggestions and still nothing is working 2hours after installing the printer. I think I may need to return. I am using Mac Sonoma OS. It will give choice of printing in colour in other applications or scanning but not in printing from pages

[Kuroi_Kenshi]

Hi @Kelly273,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Pages Print Settings

• Open your document in Pages.
• Click File > Print.
• Click Show Details (if available).
• Look for a Color/Grayscale option and make sure it's set to Color.

Reset Print System on Mac

• Go to System Settings > Printers & Scanners.
• Right-click on your printer and select Reset Printing System.
• Re-add the printer and try printing again.

Use HP Smart App to Reinstall Drivers

• Open the HP Smart App and remove the printer.
• Reinstall it using AirPrint instead of HP drivers.

Try Printing as a PDF

• Open your document in Pages.
• Click File > Export To > PDF.
• Open the PDF in Preview and print from there.

Change Default Printer Profile

• Go to System Settings > Printers & Scanners.
• Select your printer > Click Options & Supplies.
• Look for any color printing preferences and make sure they allow color printing.

Let me know if this helps! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,