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HP Recommended
HP ENVY 6458e All-in-One Printer
Microsoft Windows 11

Printer is powered and lights appear fine. Its status in HP Smart shows as 'printer is asleep'. Printing anything shows 'printer error' message in the system print queue. Q1: Why does printer become asleep every so often? Q2: How to wake up the printer?

1 REPLY 1
HP Recommended

Hi @Frustrateduse32,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out regarding your HP ENVY 6458e All-in-One Printer. We understand that you're experiencing issues with the printer frequently entering sleep mode and not waking up as expected.

Here are several ways to wake it up:

1. Press a Button on the Printer

  • Tap the power button or touchscreen (if available) to wake it manually.


2. Send a Print Job

  • Sometimes sending a print job will wake it, but if the connection is unstable, it may fail with a “printer error.”


3. Use HP Smart App

  • Open the HP Smart app on your PC or phone.
  • Select the printer and try printing a test page or scanning—this often wakes it up.


4. Disable Deep Sleep Mode (if available)

  • Access the Embedded Web Server (EWS):
    • Print a Network Configuration Page to get the printer’s IP address.
    • Enter the IP in a browser.
    • Look for Power Management or Sleep Settings.
    • Set the sleep timeout to a longer duration or disable deep sleep.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.