Can not print

[Frustrateduse32]

Printer is powered and lights appear fine. Its status in HP Smart shows as 'printer is asleep'. Printing anything shows 'printer error' message in the system print queue. Q1: Why does printer become asleep every so often? Q2: How to wake up the printer?

[VikramTheGreat]

Hi @Frustrateduse32,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out regarding your HP ENVY 6458e All-in-One Printer. We understand that you're experiencing issues with the printer frequently entering sleep mode and not waking up as expected.

Here are several ways to wake it up:

1. Press a Button on the Printer

• Tap the power button or touchscreen (if available) to wake it manually.

2. Send a Print Job

• Sometimes sending a print job will wake it, but if the connection is unstable, it may fail with a “printer error.”

3. Use HP Smart App

• Open the HP Smart app on your PC or phone.
• Select the printer and try printing a test page or scanning—this often wakes it up.

4. Disable Deep Sleep Mode (if available)

• Access the Embedded Web Server (EWS):
  • Print a Network Configuration Page to get the printer’s IP address.
  • Enter the IP in a browser.
  • Look for Power Management or Sleep Settings.
  • Set the sleep timeout to a longer duration or disable deep sleep.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support