Can not update firmware

[nm1011]

 I posted this earlier but the suggested solution did not work. 

I have a Jaserjet Pro MFP M281CDW printer and its firmware upgrade was interrupted. The printer console says "Resend Upgrade" but it does not upgrade when the firmware was upgraded manually using a USB cable.  A smiley  showed on the computer suggesting it was completed. 

NM

[A_Gayathri]

Hi @nm1011,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're facing with your HP Color LaserJet Pro MFP M281cdw ("Resend Upgrade" message) suggests the firmware upgrade was incomplete or corrupted. Here's a more detailed guide to resolve the problem:

Steps to Resend the Firmware Upgrade

Check Firmware File:

• Download the latest firmware for your printer from the HP support website.
• Verify the downloaded file is correct and not corrupted.

Use HP Firmware Update Utility (USB):

• Ensure the printer is connected directly to your computer via a USB cable.
• Disable any antivirus software temporarily (as it may interfere with the process).
• Run the firmware update utility as an administrator:
  1. Right-click on the firmware update file.
  2. Select "Run as Administrator."

Force Update via Firmware Recovery Mode:

• Power off the printer.
• Hold down the Wi-Fi button (or Cancel button if no Wi-Fi button) and turn on the printer.
• Keep holding the button until "Firmware Update" or "Ready to Download" appears on the screen.
• Run the firmware update utility on your computer again.

Check for Driver or Communication Issues:

• Ensure your USB cable is functioning correctly and connected directly (not through a hub).
• Update your printer drivers to the latest version.

Try a Different Computer:

• Perform the firmware update on a different computer to rule out issues with your current system.

If the Problem Persists:

Attempt a Cold Reset (Restore Factory Defaults):

• Turn off the printer.
• Hold down the Cancel button while turning the printer back on.
• Continue holding until the printer displays "Cold Reset" or "Restore Factory Settings."
• Once reset, attempt the firmware update again.

Refer to this document: Update the firmware on an HP printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[NM4321]

Thank you Gaya1239! Appreciate your help with the issue. I have tried the solution but it does not work. One of the reasons may be- the printer should be in a "ready" state. However the screen is stuck with "Resend Upgrade" message that does not go away. What I have read from this forum is that during the latest firmware upgrade, the printer can get bricked and the suggested solution appears to be replacement of the T6B082-6001 board . This is a fault of HP that is not being addressed. Can you imagine a working printer rendered useless just because the latest firmware corrupts the board? I have been using HP printers all my life but this incident would affect my future purchases.

[A_Gayathri]

Hi @nm1011,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[nm1011]

Thank you @Gaya1239 for trying to help. I reached out to HP support and they say the printer is out of warranty- which is accurate. However, I would not have this issue if this incompatible Firmware was not pushed into the printer. I just don't understand why HP would not address the issue they created to begin with. 

If this is not resolved, a fine printer would be disposed of unnecessarily... I wonder what HP's sustainability division has to say about this....

Any help would be appreciated.

Thanks,