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‎12-13-2017 02:00 AM

HP Recommended
; ) I didn't even have to do that ... there's a sticker on the notebook that says "AMD dual core processor C60". After too many issues with Kaspersky i use Avast now.

Does this mean there's no point trying anymore ? I guess I can live without scanning as long as I can print but ....
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‎12-13-2017 09:48 AM

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Hi,
Great for letting me know.

 

Please unplug the USB, from Devices and Printers right click teh printer icon and select Remove Device.

 

Next run and follow the following patch:
http://ftp.hp.com/pub/softlib/software12/COL40390/oj-98352-1/HPAMDC50PATCH.exe

 

If the installation now opens follow the steps on screen, else launch the installation again after running the patch.

 

Please let me know,
Shlomi



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‎12-15-2017 07:07 AM - edited ‎12-15-2017 07:17 AM

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Hallelujeh !  that worked... thanks so much.  Took about 40 minutes to install everything, but I am now able to scan via the "Centre de Solutions" (I'm in france) ...  Does this mean I can now remove all those other things I downloaded (AIO_CDBNonnet_Full_Win_WW_130_141, and sp82049)? 

 

Many thanks @ShlomiL for your dedication to finding my solution !

 

@Dragon-Fur thanks as well !

 

I was pleasantly surprised to get all the help I got; so many forums where you DON'T get answers.... really appreciate the two of you coming to my old printer's rescue.

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‎12-15-2017 09:17 AM - edited ‎12-15-2017 09:24 AM

HP Recommended

Great to see your scanner is now up and running @magill!

 

You may remove both files from your PC indeed as the full feature software is now installed and running.

 

Cheers,

Shlomi

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-15-2017 09:19 AM

HP Recommended
Thanks again! 🙏👏
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