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‎02-20-2016 12:49 AM - last edited on ‎02-20-2016 11:08 AM by Retired

HP Recommended

How did you do the downgrade?

 

I have a OJ6700 and want to do a downgrade after an latest upgrade..

 

Thank you

11 REPLIES 11

‎02-22-2016 12:13 PM

HP Recommended

Hello there! Welcome to the HP Community @Boetfaas.

 

 

I noticed your post about wanting to downgrade the firmware update on your Officejet 6700 Premium. From my understanding, there is not a way to reverse the update. If there is a certain issue you're facing with your printer, let me know the details and I will do my best to help.

Regards,

Click the thumbs up below to show appreciation for my help!
Click the "Accept as Solution" if I have guided you to a solution!

 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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‎02-22-2016 12:55 PM

HP Recommended

Hi there,

 

Thanks for the interest. After i upgraded the firmware i can not use my compatible cartridges anymore. It gives me an error that says ink system failure with the compatible cartridges in.

 

When i swop them out with originals then the error is gone.

 

Hope you have an idea...

 

 

thanks

 

or if you know where i can find the firmware file from 2013 or 2014

 

thanks

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‎02-22-2016 02:17 PM

HP Recommended

 Thanks for the reply!

 

I sent you a private message with my last suggestion. Click the envelope icon in the top right corner of this page to check your inbox.

 

Best wishes 🙂

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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‎08-06-2017 12:34 AM

HP Recommended

Rainbow, I have the same issue - FW upgrade rejecting the third party cartridges. I can not find FW update from HP (as they published for 8610, 8620, etc.), could you please recommend a solution?
Printer: HP OfficeJet Pro 8600 Plus.

Thanks!

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‎08-06-2017 04:45 AM

HP Recommended

This Post pertains to the following OfficeJet products listed in the following table that has new firmware that disables the cartridge security affecting cartridges using Non-HP security chips.  If your printer is not listed here, it is not affected.

See here.  http://h30434.www3.hp.com/t5/Inkjet-Printing/Dedicated-to-the-best-printing-experience/m-p/5783870/h...

Product series    Compatible Inkjet Cartridges    Firmware Availability Date
OfficeJet Pro 6230 series    HP 934 and HP 935    12-Oct
OfficeJet 6810/6820 series    HP 934 and HP 935    12-Oct
OfficeJet Pro 6830 series    HP 934 and HP 935    12-Oct
OfficeJet Pro 8610/8615/8616/8620/8625/8630/8640/8660 series    HP 950 and HP 951    12-Oct
OfficeJet Pro X451dn/dw, X476dn/dw, X551dw, X576dw    HP 970 and HP 971    17-Oct


The optional firmware update to remove dynamic security is now available. For more information and direct links to the firmware updates, see Dynamic Security Feature Affecting Use of Non-HP Cartridges here.

https://support.hp.com/us-en/document/c05308850

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‎08-06-2017 06:49 AM

HP Recommended

Sabretooth, thanks for the response.

However, the symptoms of what happened with my 8600 match the description of the issue: one day the 3rd party cartridges work, the next day there is the error message. The cartridges 8600 uses (950 and 951) are among the affected ones.

Could it be that there is a similar problem with 8600?

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‎08-06-2017 06:54 AM

HP Recommended

What is the EXACT error message?   Your 3rd party cartridge are covered by a lifetime warranty for any issue.  Might want to contact the vendor.

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‎08-06-2017 07:33 AM

HP Recommended

"One or more cartidges missing or damaged"

If there's no easy update, it's easier to buy a new one than to waste my/your time on this.
Thanks.

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‎08-06-2017 07:40 AM

HP Recommended

Try the HP web site here.   Select your troubleshooting issue.

 

https://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N911/432291...

 

If no joy search Youtube for your issue.

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