Can't Enable Scan to Computer for HP 7740

[StevedoreNJ]

I just set up  new iMac, and can't seem to get "Scan to Computer" to work from the printer control panel.  I installed the HP Smart app as recommended, and can scan OK through the app, but can't find where to enable Scan to Computer.  

I've seen mention of using the HP Utility in the HP folder in Applications, but I have no such folder or HP Utility that I can find.  

I've tried removing the HP Smart app & reinstalling it, but nothing changed.

I'd appreciate any help or suggestions,

Thank you!

[Dragon-Fur]

@StevedoreNJ 

Sorry, I don't speak MacOS - that said, there might be enough here to help.

At least with Windows, there is a "full solution printer software" option.

Maybe that is what is being referenced in the user manual where the setup is described.

?

Reference - Scan options

User Guide

Page 40

 Perhaps -- if you can find / select / choose / load the full driver, the option to enable scan-to-computer might become available. 

Installation Package - Download / Save / Run

Install HP Easy Start 

Again, referencing Windows (Yes, completely different),

Part way through the installation, look for an option to select and install the "Full driver"  (wording varies).

@ShlomiL 

Is there a full driver printer software option for MacOS and this printer?

If yes, is Scan-to-Computer setup / enable available?

If yes, where is the setup if it is disabled and there is no setup in Applications folder?

Thanks for any words of Wisdom!

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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[ShlomiL · Accepted solution]

Indeed, HP Easy Start would be the source to install the HP essential Software to enable Scan to Computer:

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

Shlomi

[StevedoreNJ]

  Thank you SO much ShlomiL, this worked perfectly.  It's exactly what I'm used to from previous installations.