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Locked

‎11-01-2022 02:05 AM

HP Recommended
Product: HP ENVY 5014 All-in-One Printer

I am unable to find my printer after installing windows 10.  Printer doesn't show up after using HP Print and Scan Doctor nor does it show up with windows add printer

 

Category:
1 REPLY 1

‎11-08-2022 03:02 AM

HP Recommended

Hi @Animalfriend400
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that your printer is not detected on the network.

 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

 

Step 1: Restore the printer to its network defaults.
1. From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Restore Network Settings, and then follow the onscreen instructions.

 

Step 2: Connect the printer to the device using the HP Smart app:
1.) Remove HP Smart App from your Windows 10.
2.) Download and install HP Smart App on your Windows 10 from here: https://support.hp.com/in-en/document/c04675142 
3.) Open the HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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