Can't Install Envy 5660 Software on Windows 10

[samcham]

I am trying to install the drivers and software on my Dell notebook with Windows 10 64-bit.  It was running fine until I  ran into some scanning problems and uninstalled.  Now when I try to install the current HP ENVY 5660 e-All-in-One Printer Series Full Feature Software and Drivers, the install fails.  The error:

Call to DriverPackageInstall returned error 5 for package "c:\WINDOWS\system32\DriverStore\FileRepository\hpwia_en5660.inf_amd64_38fdf38e725f161f\hpwia_en5660.inf" A caller of DriverPackageInstall must be a member of the administrators group to install a driver package.

I am the only user on this computer, and I am part of the Administrator group.  How do I clean this up and completely reinstall the software and drivers so I can use my printer again?

[Mans · Accepted solution]

@samcham 

Hello,

I notice that you encounter a problem when uninstalling the printer.
In order to alleviate this incident, please download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

To address this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP ENVY 5660 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY 5660 series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

1. On the keyboard, tap the Windows and X keys simultaneously.
2. Click Command prompt (admin), and then Yes.
3. Type net stop spooler, then press Enter.
4. Rename the file.
5. Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP ENVY 5660 series Full Feature Drivers and Software.

Do not hesitate to contact us in case of need.

Best regards,

[samcham]

Thanks, Mans.  That worked perfectly.

Sure wish HP coupld figure out how to automate that.  Manually editing the registry makes me nervous!

[Mans]

@samcham 

Thanks for your return,

I'm glad for you that everything is resolved on your side.

I welcome you to the English HP community support.

Do not hesitate to contact us if needed

Best regards,