-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Can't Install Printer, after updating to Mac OS High Sierra

Create an account on the HP Community to personalize your profile and ask a question
11-16-2017 12:55 PM
Hello I am having issues installing software for my printer, I have an HP Deskjet F380 All in One Series & updated to Mac OS High Sierra and I am seeing the message "we are not able to automatically locate any software options for this product." after trying to download software from HP Easy Start. Also, when I tried to install it through the "Printers and Scanners from my mac I got "Software for this printer isn't available from Apple. Contact the printer's manufacturer for the latest software. "
Please help!!!
Solved! Go to Solution.
Accepted Solutions
11-16-2017 01:16 PM
Hi,
The printer is not supported by HP Easy Start.
Follow these steps to install the printer via Apple Software Update:
https://support.hp.com/us-en/document/c04510394
If you experience any issues installing the printer as described, download and install HP Printer Drivers for macOS and OS X Mavericks and later, then the printer should be installed with no issues..
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
11-16-2017 01:16 PM
Hi,
The printer is not supported by HP Easy Start.
Follow these steps to install the printer via Apple Software Update:
https://support.hp.com/us-en/document/c04510394
If you experience any issues installing the printer as described, download and install HP Printer Drivers for macOS and OS X Mavericks and later, then the printer should be installed with no issues..
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂