Can't Scan to email from my Printer

[Compact101]

OK, trying to to swear here, but HP printer service isn't very good (for me)

 I have an HP OfficeJet Pro 9010, set up a home.

I can Print to it from home laptop, phone etc.

I can do the email to print

However Scan to email is failing due to the Web Server.

I am trying my best to set this up, but no luck.

HP site, says I need to "Add your first Device". I enter the Serial, but it says "This Product must be associated with your HP All-In Plan account in order to be added to your profile".

I pay for Instant Ink, is that the same thing?

I try to add the Device on here and get  Add Device to your Account "This service is temporarily unavailable. Please try again later."

I really need to scan a doc and email it, but HP is being confusing to say the least. 
Help Thanks

[Dragon-Fur]

@Compact101 

Welcome to the HP Community --

I am sorry the Scan to Email profile setup is not going as hoped.

I had an OfficeJet Pro 9025 (big brother to the 9010) for several years (recently retired) --

None of what you are saying except perhaps for the comments about the Web Services, is anything I remember about setting up SMTP Scan to Email Profile.

>> Instant Ink is not in any way connected to setting up Scan to Email.

I can provide and example that illustrates what I know -- perhaps it will  help sort what you need to do for your printer...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

Things that are Scan to Email

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Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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Example - EWS - SMTP Scan to Email - Profile setup -- includes App Password notes

EWS_9025_Scan-to-Email_Setup_5

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Web Services

Note:  Web Services controls in EWS are printer model dependent

Example – EWS – Web Services

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Web Services > Web Services Settings > Summary

Web Services is used to connect the printer to the Internet in general with the added "bonus" of having to connect to HP Services at the end of that journey.  Web Services then recognizes the printer and hands it to whatever service is "next".  For example, Web Services might hand your printer to ePrint, Instant Ink, HP+, or certain Cloud services.

Troubleshooting Web Services - Start here

HP printers - Cannot connect to Web Services

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References / Resources

User Guide 

Scan to Email > Starting on Page 16

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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