Can't add Printer to HP Support Assistant

[rambatman]

I set up the printer, it displays in HP Smart and it works just fine.   I opened HP Support Assistant, it detected the printer but when I went to add it I got the following message:

"The Serial Number has already been registered with a different HP account. Please ensure you are signed in to the same HP account used during the purchase of the device."

Even filling out this form, it's not in the list of my products, so I click "Add a product to my profile".  It detects my printer so I click "Add this product to my dashboard".  It then displays that 'this product has been added to your dashboard', but it hasn't, it's not there.  

Is there anyway to add the HP OfficeJet Pro 9020e All-in-One Printer to HP support Assistant or do I have to give HP my credit card details and pay for this?

My login for HP Smart and HP Support Assistant is the same account.

[rambatman]

Hey HP, anything????

I have tried everything.  Still can't add it to HP Support Assistant.  

I tried logging into HP and tried to add it to my dashboard and I get the following error:

"This product must be associated with your HP All-In Plan account in order to be added to your profile."

This is a load of BS, I purchased it brand new from office works. 

What the hell is going on?

[rambatman]

I can add the printer to HP Support Assistant IF I log out and sign in as guest, works fine, but I don't want to be logged out of Support Assistant.  I want to be logged on and have the printer added.  

There has to be something wrong with my account. HP this problem is on your end...

[LarryPortageMi]

I just keep giving HP negative reviews over this same issue.  Maybe, hopefully, HP will get the message that we are not happy.

[Dragon-Fur]

@rambatman 

Welcome to the HP Community --

I am probably missing the urgency of your concern.

It is not deliberate - I simply do not depend on or use the HP Support Assistant product for any of my HP devices.

I have HPSA installed for reference and to try an answer questions.

If I do not answer to your satisfaction, that's on me.

Honest intentions sometimes garner just as much animosity as a fake trail of tears.

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HP Support Assistant is a free update and monitoring application for HP devices.

Download / Video / White Paper / FAQ

 HP Support Assistant

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HP Support Assistant is, when all is said and done, optional.

First and foremost:  Your first post asked about presenting a credit card to get this done.

Do NOT give your credit card number to anyone who says, "Sure, we'll do that - give us the number".

HPSA and HP Support do not work that way.

Know this:

You do not need the printer in the HPSA to manage the printer, update your printer drivers or firmware, or to check on alerts for the printer.  All your printer management needs can be met using the tools at the printer's support website.

Product Home Page:  HP OfficeJet Pro 9020e All-in-One Printer series  

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The version of the HPSA app to which I have access might be different from yours.

In my experience:

The very latest version of the HP Support Assistant no longer adds computers or printers manually within the HPSA.

Instead, as you have perhaps discovered, the HPSA uses the "My Devices" list in your HP Account to populate the device list viewed in the HPSA.  There is no way to influence the list within HPSA.

Sample - HP Support Assistant App - Main Menu

HPSA_App_Menu_1

I cannot comment on your HP Account and it's status or connection to the HP Support Assistant.

HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

HP_Account_Dashboard_7

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No, I cannot explain the message about "HP All-In Plan".

In so much that I'm aware, the only way this message would (should??) be relevant is if you have an "HP All-In Plan" contract and received the printer as part of that service contract.

IF you do have "HP All-In Plan" service, then you should certainly contact HP All-In Plan for help with any questions about the contract, your service, or the printer.

HP All-In Plan

From the Website:

The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve over the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment. The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.

If this is your plan, scroll down to the FAQ section and open What happens if I have trouble printing?

Details and contact information are included.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9020e All-in-One Printer series  

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People who own, use, and support HP devices.

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