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Locked

‎09-30-2024 12:42 AM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Other

My printer was working just fine until a few weeks ago. It still prints from my iPad and phone, but not from my laptop. I tried rebooting both printer and computer, rebooting wifi, resetting the printer network and finally deleting the printer. It won't add the printer now (even with a manual IP address) and gives me the message "can't add printer because of an error".  Before this even when it was printing it continually gave out messages like "paper out" even when there was paper. 

 

I am very annoyed and feel I have tried advanced solutions. 

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