• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-03-2022 04:13 PM

HP Recommended
Product: HP LaserJet Pro M15w Printer
Operating System: iOS

My HP LaserJet Pro M15w Printer will not connect to my new T-Mobile 5G wireless network.  Help please.

2 REPLIES 2

‎07-03-2022 07:54 PM

HP Recommended

If you were previously connected to a different wireless, the best solution is to reset the wireless and follow the original setup instructions. See this knowledge base article https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-Restore-WiFi-Setup-mode-on-HP-printers-...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-04-2022 02:58 AM

HP Recommended

Please note that the printer supports a 2.4GHz wireless operations only, it won't see a 5GHz wireless network.

 

Be sure to allow 2.4GHz wireless operations in your router with a unique SSID, then you may connect the printer to your network.

 

To reconnect the printer ensure there is no USB cable connected to the printer and it is ready with a solid power light (press cancel if it blinks due to sleep), then restore the network settings by pressing and holding the Wireless button  until the Attention light  flashes, and then wait for the Wireless light to flash, connect your mobile device to the 2.4GHz network and then reconfigure the printer through the HP Smart app:

https://support.hp.com/us-en/document/ish_1780623-1698506-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.