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HP Recommended
Deskjet Ink Advantage 2675
Microsoft Windows 10 (64-bit)

I'm new here, hi to all of you!

Well, I have that printer and it worked pretty fine until recently started to give some connection errors via wifi, via USB it connects just fine, apparently.

I have two windows 10 computers and on both of them, when I install them on the Printer and Scanners menu here in windows 10 the printer is saved but says and I quote "Driver is unavailable" but in Spanish 'cause that's my language.

I tried everything I saw, the Doctor app, deleting registers,  Smart HP but none of that seems to work. This last one kinda installs the printer but at the end asks me to go to the windows menu to install the drivers, and those drivers are apparently missing or something.

On mobile, it works just fine with the Smart HP and on one pc I could install the printer somehow by keep trying but the "Driver is unavailable" thing is still there.

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I just found this post;: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-Driver-Unavailable/td-p/5850748

Apparently, what worked fine was deleting all the HP drivers from the printerui.exe! So this is solved. 

View solution in original post

2 REPLIES 2
HP Recommended

I just found this post;: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-Driver-Unavailable/td-p/5850748

Apparently, what worked fine was deleting all the HP drivers from the printerui.exe! So this is solved. 

HP Recommended

Well, it did install the printer but it won't print anything.

Now the HP printer and scan doctor just rename the printer to "Scan Only xxx DO NOT DELETE".

 

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