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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Can't connect to Deskjetk 2675.

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02-14-2021 02:21 PM
I'm new here, hi to all of you!
Well, I have that printer and it worked pretty fine until recently started to give some connection errors via wifi, via USB it connects just fine, apparently.
I have two windows 10 computers and on both of them, when I install them on the Printer and Scanners menu here in windows 10 the printer is saved but says and I quote "Driver is unavailable" but in Spanish 'cause that's my language.
I tried everything I saw, the Doctor app, deleting registers, Smart HP but none of that seems to work. This last one kinda installs the printer but at the end asks me to go to the windows menu to install the drivers, and those drivers are apparently missing or something.
On mobile, it works just fine with the Smart HP and on one pc I could install the printer somehow by keep trying but the "Driver is unavailable" thing is still there.
Thanks!
Solved! Go to Solution.
Accepted Solutions
02-14-2021 02:56 PM - edited 02-14-2021 02:57 PM
I just found this post;: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-Driver-Unavailable/td-p/5850748
Apparently, what worked fine was deleting all the HP drivers from the printerui.exe! So this is solved.
02-14-2021 02:56 PM - edited 02-14-2021 02:57 PM
I just found this post;: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-Driver-Unavailable/td-p/5850748
Apparently, what worked fine was deleting all the HP drivers from the printerui.exe! So this is solved.