Can't connect to HP LaserJet Professional P 1102w

[punund]

After a factory reset, the printer is not connecting to any WiFi, nor does it advertize its own.

Green light is steadily on, other lights are off.

[Raj_05 · Accepted solution]

Hi @punund,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Let's try to resolve the connectivity issue with your HP LaserJet Professional P1102w. Here are the steps you can follow.

Ensure the Printer is in Wireless Setup Mode

1. Restart the Printer: Turn off the printer and unplug it from the power source for about 30 seconds. Plug it back in and turn it on.
2. Reset Wireless Settings:
   • Press and hold the Wireless button (which looks like a signal icon) and the Cancel button simultaneously for about 10 seconds until the Wireless light blinks. This should reset the wireless settings.

Connect the Printer to WiFi Using WPS (Wi-Fi Protected Setup)

1. Locate the WPS Button: Find the WPS button on your router.
2. Activate WPS on the Printer:
   • Press and hold the Wireless button on the printer until it starts blinking.
3. Activate WPS on the Router:
   • Within 2 minutes, press the WPS button on your router.

Connect the Printer to WiFi Using HP Smart App

1. Download and Install HP Smart: If you haven't already, download and install the HP Smart app on your computer or mobile device.
2. Add the Printer in HP Smart:
   • Open the HP Smart app and click on "Add Printer".
   • Follow the on-screen instructions to connect your printer to the WiFi network. This usually involves selecting your printer from the list, selecting your WiFi network, and entering the password.

USB Setup for Wireless Connection

1. Connect the Printer via USB: Use a USB cable to connect the printer to your computer.
2. Open HP Smart or Printer Software:
   • Open the HP Smart app or the HP Printer software installed on your computer.
3. Wireless Setup:
   • In the app or software, navigate to the section for network or wireless setup and follow the instructions to connect the printer to your WiFi network.
   • Once the setup is complete, disconnect the USB cable.

Check Printer's IP Address

1. Print Configuration Page:
   • Press and hold the Resume button (with the printer icon) until the Ready light starts blinking. This will print a configuration page.
2. Locate the IP Address: Check if the configuration page shows an IP address for the printer. If it does, your printer is connected to the network.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support