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‎02-23-2022 08:00 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

Hello!  I got a new wireless router and I can't get my HP Laser Jet Pro MFP M29w to connect to the new network.  I have tried button combinations to reset the network but that is not working.  HP Smart and HP Easy Start are not able to find the printer. I got it to print out some diagnostics but the printed sheet still lists the old network name.  I have wasted several hours on this.  Help!  How to I clear out the old network name?

 

Thank you,

Katie

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-23-2022 11:55 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

There are several ways to restore the wireless network for this printer:

https://www.youtube.com/watch?v=o49pTUd6tI0&t=1s

https://www.youtube.com/watch?v=Wu0cQgvVQ0I&t=1s

 

After reset, connect to network using HP Smart app again.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎02-23-2022 11:55 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

There are several ways to restore the wireless network for this printer:

https://www.youtube.com/watch?v=o49pTUd6tI0&t=1s

https://www.youtube.com/watch?v=Wu0cQgvVQ0I&t=1s

 

After reset, connect to network using HP Smart app again.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-24-2022 05:35 AM

HP Recommended

Thank you, thank you, thank you!!  In case this helps someone in the future, the second video helped me.  I think I wasn't holding the wireless button down long enough to fully reset the wifi.  Thanks again!

Was this reply helpful? Yes No

‎02-25-2022 07:35 PM

HP Recommended

Hi @Katie1928 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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