Can't download the update

[KMC76]

The printer is showing  Download Unsuccessful"   and "The printer update could not be downloaded".    There are 2 soft buttons,  "Retry" and "Ok".   If I hit "Retry" it tries to download and fails.  If I hit "Ok" it gives me the start screen but 5 mins later it goes back into update mode and tries to download and fails.    

The printer is useless in this condition.   The wireless connection is fine and I have tried the unplug and restart several times.

I have also tried to go to setup but the option to not download updates automatically cannot be turned off, it says the option is locked.

[Nal_NR]

Hi @KMC76,

Welcome to the HP Support Community. 

I'd like to help!

To assist you better, are you referring to the firmware update?

Are you able to print and scan fine?

Is the printer connected to a secure network?

Are you enrolled in the instant ink program?

Print a Printer Status Report

On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

Swipe up on the display, touch Reports, and then touch Printer Status Report.

Check the firmware version installed. 

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating the printer firmware.

Restart the printer.

Hope this helps! Let me know how it goes. 

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