Can't find Easy Scan

[RMorgan1]

I had to wipe my imac and now I can't find Easy Scan (officejet 9010). I was going to delete and reinstall my printer hoping the option for Easy Scan would pop up again, but I can't seem to delete the printer from HP Smart either. And I can't find the software to just download Easy Scan. Please help.

[A_Gayathri]

Hi @RMorgan1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble finding the Easy Scan software for your HP OfficeJet Pro 9010 All-in-One Printer series after wiping your iMac, you can try the following steps to resolve the issue:

Reinstall HP Smart:

• Open the App Store on your iMac.
• Search for "HP Smart" in the App Store.
• Download and install the HP Smart app.

Remove and Re-add the Printer:

• Open "System Preferences" on your Mac.
• Click on "Printers & Scanners."
• Select your HP OfficeJet Pro 9010 printer from the list.
• Click the '-' (minus) button to remove the printer.
• Confirm the removal.
• Disconnect the printer from your Mac.
• Restart your Mac.
• Reconnect the printer and add it again in "Printers & Scanners."

Download Easy Scan Separately:

• Visit the HP Support website (https://support.hp.com/).
• Enter your printer model (HP OfficeJet Pro 9010) in the search bar.
• Navigate to the "Downloads" or "Software" section.
• Look for the Easy Scan software and download it.

Use Apple Image Capture:

• Open the "Applications" folder.
• Locate and open "Image Capture."
• Connect your HP OfficeJet Pro 9010 to your Mac.
• Your printer should appear in the left panel of Image Capture.
• Use Image Capture for basic scanning needs.

Check for HP Easy Scan in the App Store:

• Open the App Store on your iMac.
• Use the search bar to look for "HP Easy Scan."
• If available, download and install the app.

I hope this helps. 

Take care and have a good day.-

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[RMorgan1]

Thank you for the suggestions, unfortunately they did not solve the problem. I followed your instructions, but when I added the printer back on my iMac, it didn’t take me through the steps to install anything, so I didn’t have the option of also installing Easy Scan. I also could not find Easy Scan on the software/drivers page for my printer, and it is not listed on the App Store. I’m not sure if I would be able to reinstall everything if my printer were also removed from the  HP Smart app, but I can’t figure out how to do that either.