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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Can't find Easy Scan

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01-09-2024 06:59 PM
I had to wipe my imac and now I can't find Easy Scan (officejet 9010). I was going to delete and reinstall my printer hoping the option for Easy Scan would pop up again, but I can't seem to delete the printer from HP Smart either. And I can't find the software to just download Easy Scan. Please help.
01-12-2024 10:13 AM
Hi @RMorgan1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're having trouble finding the Easy Scan software for your HP OfficeJet Pro 9010 All-in-One Printer series after wiping your iMac, you can try the following steps to resolve the issue:
Reinstall HP Smart:
- Open the App Store on your iMac.
- Search for "HP Smart" in the App Store.
- Download and install the HP Smart app.
Remove and Re-add the Printer:
- Open "System Preferences" on your Mac.
- Click on "Printers & Scanners."
- Select your HP OfficeJet Pro 9010 printer from the list.
- Click the '-' (minus) button to remove the printer.
- Confirm the removal.
- Disconnect the printer from your Mac.
- Restart your Mac.
- Reconnect the printer and add it again in "Printers & Scanners."
Download Easy Scan Separately:
- Visit the HP Support website (https://support.hp.com/).
- Enter your printer model (HP OfficeJet Pro 9010) in the search bar.
- Navigate to the "Downloads" or "Software" section.
- Look for the Easy Scan software and download it.
Use Apple Image Capture:
- Open the "Applications" folder.
- Locate and open "Image Capture."
- Connect your HP OfficeJet Pro 9010 to your Mac.
- Your printer should appear in the left panel of Image Capture.
- Use Image Capture for basic scanning needs.
Check for HP Easy Scan in the App Store:
- Open the App Store on your iMac.
- Use the search bar to look for "HP Easy Scan."
- If available, download and install the app.
I hope this helps.
Take care and have a good day.-
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A_Gayathri
HP Support Community Administrator.
01-14-2024 02:40 PM
Thank you for the suggestions, unfortunately they did not solve the problem. I followed your instructions, but when I added the printer back on my iMac, it didn’t take me through the steps to install anything, so I didn’t have the option of also installing Easy Scan. I also could not find Easy Scan on the software/drivers page for my printer, and it is not listed on the App Store. I’m not sure if I would be able to reinstall everything if my printer were also removed from the HP Smart app, but I can’t figure out how to do that either.