Can't find driver anywhere for discontinued printer Photosmart C6380 All In One

[Aloysiuszz]

I replaced a damaged SSD on my Asus laptop and lost all my application software. I'm trying to get operational again, incl getting my old Photosmart C6380 All In One printer working, but have no driver on the laptop now. I have spent hours on the HP site to no avail - the printer isn't found. and I have tried mulltiple HP help programmes. I have also tried some of the non-HP software download sites and have also tried a couple of driver update programmes, but can't get the printer recognised. I noted that one of the driver update programmes did say I had a v old version of the driver, but that's not making any difference. Any suggestions on what I might try next? . I have another older HP laptop which might have the driver on it but don't know is it possible to transfer driver software between laptops - I assume probably not?  Thanks, Al.

[Dragon-Fur]

@Aloysiuszz 

Welcome to the HP Community --

True - The HP driver software is no longer listed for this older printer.

True - Although it is possible to copy an executable installation package (Web Pack) from one system to another, you cannot copy installed software.  It is also true that some (older) executable packages won't necessarily install on newer computers.

What to do

Reference

Software and drivers for HP Photosmart C6380 All-in-One Printer 

Operating System = Windows / Windows 10

Basic Driver software in section "Driver-Product Installation Software"

Details...

Windows 10 / Windows 11

Windows Built-in driver is available to regain basic print function.

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Built-in Driver

Old driver is Gone

We see occasional questions about printers for which full driver software installation packages are no longer listed for current (or older) versions of Windows.

The software for this printer is no longer listed as available from HP.

When available for the printer and a supported version of Windows, install the Windows built-in print drivers.

When installed, the Windows print driver provides basic print function.

Reference and Download

 HP Printers - Installing and Using the Windows Built-in Print Driver

Scan? See Section FAQ > How do I use the printer functions with the built-in driver?

Scan your documents and photos:

Complete your scan jobs with a Windows app that works with the built-in driver.

Examples

Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.

Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.

Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows  Scan (in English) to install it.

Troubleshooting for installing the Built-in Print Driver

 HP printers - Windows built-in driver fails to install

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Photosmart C6380 All-in-One Printer  

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People who own, use, and support HP devices.

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[Aloysiuszz]

Hi Dragon-Fur,  Thanks for your reply and I've been trying to condense your advice in my head. Please excuse me if I'm wrong, but does it summarise as use the built in driver in Windows? I've tried this without much success. Pulling my hair out here over the knock-on effects of this damaged and replaced 256 SSD. My Asus laptop is now about 8 years old - W10, but was a good high spec when I got it and still does a great job for me  - at least up to this week :-))

[Dragon-Fur]

@Aloysiuszz 

You are welcome.

Yes -- the old HP full driver printer software for the printer is no longer listed as available.

The Microsoft / Windows Built-in Driver is available and -- in general -- should work.

True - the built-in drivers are not ideal. 

If they work, it will give you some "breathing room" while you fight other battles.

General Hint for installing the built-in drivers:

If you have the printer connected with a Printer to Computer USB printer cable, 

During install of the drivers, select Port that has the word USB in it.

If the printer is on your network,

During the install of the drivers, select Port "LPT1" or similar.

Eight years is a good service life -- I do understand the desire (or need) to keep the old tech going.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Aloysiuszz]

Hi Dragon-Fur, Thanks again for your reply. I can have another go at using built-in driver but I didn't get anywhere with it earlier. Would you have any lead on trying for a driver download from a 3rd party or non-HP site?  On age (a bit like myself! - I'm retired a few years) the Asus laptop is still working fine (up to SSD crash due to inadvertent withdrawal of power during boot up) and has been doing everything I wanted. The older Photosmart printer was also working fine on all functions up to losing the driver - all of which is more than a bit irritating. Thanks Again, Al