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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Can’t find my HP printer to add it to my wifi

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09-11-2024 02:59 PM
HI @ChrisML25,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP LaserJet M11 (MFP M11) printer is no longer being detected after installing a new router or hub, it could be due to several reasons related to network settings, printer configuration, or connectivity. Here’s a step-by-step guide to help you reconnect your printer to your Wi-Fi network:
1. Verify Printer’s Wi-Fi Capability
Ensure that your HP LaserJet M11 is indeed a wireless model and supports Wi-Fi connectivity. The M11 series typically refers to a monochrome laser printer which often may not have wireless capabilities. If it’s a basic model without Wi-Fi, you might need to connect it via USB or use a network print server to enable wireless printing.
2. Confirm Printer’s Connectivity
Check Printer Status:
- Ensure the printer is powered on and has no error messages.
Check for Connectivity Issues:
- If your printer has a display, check the network settings to see if it is connected to the network or if there are any error messages.
3. Reconnect to Wi-Fi
If your model does have wireless capabilities, follow these steps:
Reset Network Settings:
- Turn Off the Printer: Power off the printer.
- Unplug the Printer: Disconnect the power cord and wait for about 30 seconds.
- Plug Back In: Reconnect the power cord and turn the printer back on.
- Access Wireless Setup: Navigate to the printer’s wireless settings (refer to the user manual for exact instructions on accessing these settings).
Use the Printer's Control Panel:
- If your printer has a control panel or display, use it to navigate to the wireless setup menu.
- Select Wireless Setup Wizard or similar options.
- Choose your new Wi-Fi network and enter the password.
Reconfigure Using HP Smart App:
- Download HP Smart App: Install the HP Smart app on your computer or mobile device from the HP website or your device’s app store.
- Open the App: Launch the app and select the option to add a new printer.
- Follow Instructions: Follow the app’s prompts to connect your printer to the new Wi-Fi network.
4. Check Your New Router’s Settings
Verify Network Configuration:
- Ensure that the new router is properly configured and broadcasting a Wi-Fi signal.
Network Compatibility:
- Check if your new router has any specific settings that might affect connectivity, such as network isolation or different Wi-Fi bands (2.4 GHz vs. 5 GHz).
Check Router’s Device List:
- Log in to your router’s admin page and check if the printer is listed as a connected device.
5. Update Printer Drivers
Download Latest Drivers:
- Visit the HP Support website and download the latest drivers for your printer model.
Install Drivers:
- Follow the instructions to install or update the drivers on your computer.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support