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HP Recommended
HP DeskJet Ink Advantage 2376 All-in-One Printer

I have the Mac Studio with MacOS 15.2.

I connected my printer directly to the Mac, downloaded the latest version (2.15.0.240923) of Easy Start.

At the end of the installation, when I click to Add Device to my System & Preferences, I got this error:

 

Cannot configure the device software.

 

Screenshot 2025-01-30 at 20.04.20.png

 

 

I also tried to add manually, but when I send to print, from the printer queue it got completed, but my printer starts to blink the power button. 

 

I also tested the scan to see if wasn't problem with how a putted the paper or with the cartridges, but it was all good.

 

I believe the problem is with the driver. I have tried everything from internet without success. That's why I creating this post.

 

I also tried in a MacBook with MacOS 15.1 and go the same error.

 

Thanks!

2 REPLIES 2
HP Recommended

Hi @samuelhgf 

Try to install with the next Apple Deskjet basic driver:

 

1. Connect your printer with USB cable

  • ferRX_0-1737352910524.png

2. Then install the next software

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Hi @FerRX

Thanks for the reply.

 

I'm sorry, but I won't download anything outside HP official links.

Thanks!

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