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- Printer Setup, Software & Drivers
- Can't finish printer setup on MacOS 15.2

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01-30-2025 04:05 PM
I have the Mac Studio with MacOS 15.2.
I connected my printer directly to the Mac, downloaded the latest version (2.15.0.240923) of Easy Start.
At the end of the installation, when I click to Add Device to my System & Preferences, I got this error:
Cannot configure the device software.
I also tried to add manually, but when I send to print, from the printer queue it got completed, but my printer starts to blink the power button.
I also tested the scan to see if wasn't problem with how a putted the paper or with the cartridges, but it was all good.
I believe the problem is with the driver. I have tried everything from internet without success. That's why I creating this post.
I also tried in a MacBook with MacOS 15.1 and go the same error.
Thanks!
01-30-2025 08:38 PM - edited 01-30-2025 08:39 PM
Hi @samuelhgf
Try to install with the next Apple Deskjet basic driver:
1. Connect your printer with USB cable
2. Then install the next software
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.