Can't get printer claim code - info button not working

[Gghjknb]

To generate the code, I am told you must hold down the info button on my displayless printer for 3 seconds.

That would work great if the info button wasn't locked to only printing me a sheet saying I need to update my payment method. No matter how long I hold the I button or what combination of buttons I press, I can only print the printer information page with network connection confirmation and payment method needs updating.

I cannot update payment because I need my printer code to subscribe. Incredibly frustrating. I may have made a new account but I factory reset the printer and set it up under a new account already. 

[Echo_Lake]

@Gghjknb

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.

Send a test print job from any device on your network to make sure the printer is connected and can print.

NOTE:You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.

Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.

To find your printer IP address:

• From the touchscreen control panel: Touch the Wireless icon .
• From the HP Smart app: Click Printer Settings, and then click Printer Information.
• From the printed network report: Press the Information button to print an information page.
• From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.
• Find the Printer Code or Printer Claim Code on the page that prints.
• If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.
• Add your printer to an HP Smart account using the Printer Claim Code.

If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.

For more detailed steps and troubleshooting options, go to Printer Claim Process and FAQs.
 

Hope this helps! Keep me posted for further assistance.
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