Can’t get printer to connect to WIFI

[Dandelion22]

Hi

I’m trying to reconnect my printer to the wifi, but haven’t been successful at it. I just plugged it in after not using it for awhile. 

There’s no HP Setup WiFi listed on my phone.

 What am I doing wrong? 
Thank you 

[A_Gayathri]

Hi @Dandelion22 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing some trouble reconnecting your HP DeskJet 2755e printer to your Wi-Fi network. Let's troubleshoot this step by step:
 

• Check Wi-Fi Network: Make sure your Wi-Fi network is working properly and that other devices can connect to it.
• Printer Wi-Fi Settings: Ensure that your printer is turned on and ready. Most printers have a Wi-Fi button or menu option to enable Wi-Fi connectivity. Check your printer's manual for instructions on how to enable Wi-Fi.
• Printer Display: If your printer has a display screen, navigate to the Wi-Fi settings menu to see if it's connected to a network or if it's searching for available networks.
• Reset Printer Network Settings: If you're unable to find your Wi-Fi network or if the printer is not connecting, you can try resetting the printer's network settings. Refer to your printer's manual for instructions on how to reset the network settings.
• Restart Router: Sometimes, the issue may lie with the router. Try restarting your Wi-Fi router and then attempting to reconnect your printer to the Wi-Fi network.
• HP Smart App: Ensure that you have the HP Smart App installed on your phone. This app can help you set up and manage your HP printer. Make sure the app is up to date.
• Alternative Connection Methods: If you're still unable to connect via Wi-Fi, you can try connecting your printer to your router using an Ethernet cable. Once connected, you may be able to access the printer's settings via a web browser to configure the Wi-Fi settings.

Refer to this document: HP DeskJet 2755e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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