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‎08-14-2017 01:51 PM

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 10 (64-bit)

Can't connect to printer anymore after windows reinstall. 

 

The printer is detected and the driver installation (EN4520_Full_WebPack_1122) claims it is installed, but the device is marked with "drivers not availlable" in the windows device manager.

 

When I use the standalone driver (EN4520_Basicx64_1122), the device is also found, but after a long wait it says the device couldn't be installed over the network.

 

Please advise.

5 people had the same question
1 REPLY 1

‎08-15-2017 01:32 PM

HP Recommended

@JeanDV

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I came across your post and would like to help. I read that you have an HP ENVY 4520 All-in-One Printer and are unable to install the drivers after reinstalling Win10. I appreciate the steps you have performed and have certainly done a good job. Not worry, I'll do my best to help you. 

 

NOTE: If you're going to connect the printer via USB, then do not connect it initially. Begin the installation first and later there will be a prompt to connect the printer. That's when you may connect the printer.

 

I suggest you to follow the below steps to isolate and fix the issue:

  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

If the issue persists then I suggest to uninstall any printer drivers from the root level and then reinstall them. The following steps will help:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers.
  • You may download and install the drivers from this link. 

I sincerely hope this fixes the issue. Please feel free to let me know how this goes. Cheers! 🙂

 

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