Can't install full feature software on my Officejet Pro 8720

[makawaoolinda]

I have recieved several instuctions on how to install full feature updates including HP Smart and HP Support Assistant,Ran as Administrator and neither of these solutions worked. My control Panel stillsays that only the Basic Drivers are installed. Please Help!!

[Echo_Lake]

@makawaoolinda

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that you are unable to update the printer full feature driver.
 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[makawaoolinda]

I have lost all confidence in the support I have received for this HP forum on printer issues. I have posted three times on my inability to print Full Bleed on my HP Officejet Pro 8720. I received three different solution to correct the problem. Neither of them worked. The first two told me that I needed the Full Feature Drivers in order to print Full Bleed and Photo paper must be used. I was told how to uninstall the Basic drivers that was shown in Control Panel/ Programs/Programs and features and install the Full Featured Drivers. The third solution was to try and install the Full Feature Drivers on another computer. The first two did not work. I did not try the third solution because I found out that I could print Full Bleed with the Basic drivers that were already installed.

The real answer was USER error. I was ignorant of the fact that the print dialog box had a special settings icon with a separate dialog box where I could choose which kind of paper I was using, whether I want Borderless or not, and a option for the quality I wanted. When I selected the correct choices I was able to print Boderless on 8 1/2 x 11 inch paper at the highest resolution, or either Specialty Paper Glossy, Specialty Matte and even PLAIN paper. So much for being told I must use Photo Paper.

At no time did the tech support respondents ask me what application I was using to print from, which happens to be CorelDRAW. I do not know if other applications like Adobe PhotoShop or Illustrator have similar settings but I am sure they do as they are the industry standard. Why there was this oversight is beyond me.

To make matters doubly worse ( and to show my further my stupidity) , in the mid-nineties, I co-wrote six 1,000 page manuals on CorelDRAW that were translated into ten languages. My co-author and I traveled the country putting on seminar teaching the software for several years. My only defense is, my co-author was the techie and I wrote about how to create the drawings. I don't think either one of us read each others chapters. And my last defense is that last Wednesday I turned 85.

[Echo_Lake]

@makawaoolinda

Thank you for posting back. 

I appreciate your effort! 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.