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‎11-05-2018 10:21 AM

HP Recommended
Product: HP Officejet 4500 All-in-One Printer - G510g
Operating System: Microsoft Windows 7 (64-bit)

Hi there.

 

I have a printer for almost 10 years and now that I have an HP notebook I can't install the printer's drivers.

I'm downloading the drivers from this page: https://support.hp.com/pt-pt/drivers/selfservice/hp-officejet-4500-all-in-one-printer-series-g510/39...

 

And when I'm installing them, I receive an error message saying I don't have USB installed on my computer, which is odd, since I have an external disk, mouse and printer (which is recognized via USB by HP Support Assistant) connect via USB.

 

What can I do to correct this?

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2018 11:01 AM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎11-06-2018 11:01 AM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-06-2018 12:53 PM

HP Recommended

Thank you very much, Shlomi!

It worked!

 

I had to find usbready.exe in another temp folder, but I did as you suggested and now  the installation went all the way through and was completed.

 

Hope this can help others with the same problem.

 

All the best,

António.

Was this reply helpful? Yes No
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