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Solved!

Can't install printer drivers

HP Recommended
HP Officejet 4500 All-in-One Printer - G510g
Microsoft Windows 7 (64-bit)

Hi there.

 

I have a printer for almost 10 years and now that I have an HP notebook I can't install the printer's drivers.

I'm downloading the drivers from this page: https://support.hp.com/pt-pt/drivers/selfservice/hp-officejet-4500-all-in-one-printer-series-g510/39...

 

And when I'm installing them, I receive an error message saying I don't have USB installed on my computer, which is odd, since I have an external disk, mouse and printer (which is recognized via USB by HP Support Assistant) connect via USB.

 

What can I do to correct this?

Regards.

2 REPLIES 2
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HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



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HP Recommended

Thank you very much, Shlomi!

It worked!

 

I had to find usbready.exe in another temp folder, but I did as you suggested and now  the installation went all the way through and was completed.

 

Hope this can help others with the same problem.

 

All the best,

António.

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