Can't install/update HPSmart in windows 11

[Pompey0368]

My HP Smart stopped working, I tried to reinstall it from the Micorsoft App Store, but I get this error. I tried the obvious uninstall, reboot etc, still doesn't work, I think I just need to download the app setup and install it myself, but I cannot find it anywhere - keep getting redirected to the Microsoft Store...

[Dragon-Fur]

@Pompey0368 

Welcome to the HP Community.

It is not possible to simply download and install HP Smart (Windows) - at this writing, the only source for the application is the Microsoft Store

The error in your image seems to indicate the app is "open" in your system.

As a recheck of the obvious, make sure the application is not listed in Settings > Apps > Apps and Features

If you find it, uninstall and Restart the computer.

What else?

Reminders

Check your Security Software to be sure it is not blocking the installation.

Most Security software can be set to "allow" programs and application you want to install / run on the system.

Disconnect from Virtual Private Network (VPN) connection before downloading.

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Microsoft Store - Solutions / Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

and / or

Windows 10 – Windows 11

Fix problems with apps from Microsoft Store

and / or

“HP Smart will not install – Windows 10” (might apply to Windows 11, too)

Solution from Microsoft Community   =  Re-register the Microsoft Store

Details here:HP Smart App won't install on windows 10 laptop

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Pompey0368]

It is not installed, I have rebooted (many times) I've checked services and processes in Task Manager, it is not showing in Apps.

I've spent hours trawling for a direct download and I always end up back in the microsoft store with the same error

[Dragon-Fur]

@Pompey0368 

OK.

The HP Smart app for Windows is only available from the Microsoft Store.

Add this to the checkpoints already mentioned:

Account – Type and Permissions

The user Account that installs and uses the printer application and software should have privilege (admin type account).  In addition, there should be a Microsoft Account tied to that user account.  Accounts that lack a UserID / Password cannot be used.  Accounts might require a Microsoft Account to install software, access parts of the Windows file system, run the spooler, or perform other tasks.

What else?

Your printer must support the application.

Not all printers support HP Smart.

If the app won't install, consider installing the Full Feature Software for your printer.

Depending on the printer, you might be able to use the HP Easy Start software wrapper to install the full driver.

If you need  help to install the printer software, you'll need to tell us the exact model of your printer.

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Pompey0368]

That's not helpful. Why is it only available in the Microsoft Store?

Surely, for issues like this, there should be an executable available for install?

It was working fine, and has been for months - all of a sudden it stopped, I tried repair/reset - no joy.

So I thought I would uninstall and reinstall it, as that often works

The uninstall was fine, but I now get the error in Microsoft Store.

HP Smart is not installed, is not open, and is not running, I have performed two full shutdowns and five reboots, still the store comes up with the error.

I tried the full feature/offline install and it installed some clunky legacy software, and refused to recognise my printer or my instank ink subscription - so the printer is now refusing to work because the ink is "not authorised" - it is, I have an active subscription, and 48 hoyrs ago it was working fine.

All I need is a stand alone executable to install HP Smart that is not tied to the store...

[Dragon-Fur]

@Pompey0368  

Edits - Sent for Review

I've sent your concerns about Instant Ink for Review.

Should there be a response to my request, you will hear back here before an agent tries to contact you using other means.

Original Content

"Why" is not something we can answer - The Community is a user forum - we do not make policy.  We work with what is provided. 

I understand you want an alternative to installing from the Store.  I can't do anything about it, but I do get it.

The problem with the store might be tied to your account.  Try a different account.

The problem might be tied to something gone wrong in Windows.  Harder to prove / find.

Ask for help with the broken store in the  Microsoft Community

I think you can stop rebooting, reloading, stomping on this from the same perspective.

The absolute solution - unwanted, not liked, and almost always works:  Reload Windows

Having naught else to offer at this point, I must withdraw.

Good Luck.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Kumar0307]

@Pompey0368, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to install the HP Smart app on your Win 11 PC.

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Keep me posted for further assistance.

[Pompey0368]

I managed to resolve this myself, there were some stray HPSmart entries in the registry, I used regedit to remove them, and then I went into the app store - instead of going to the main page for HPSmart, I went to "my Apps" and clicked the "update" button next to HPSmart and it has now loaded and is running perfectly.

[Kumar0307]

@Pompey0368

Glad to know that you resolved the issue. Keep us posted for any other assistance.

Happy to help!